Job Description
Join our award-winning team as a Local Customer Service Representative in Oklahoma City! We're seeking dedicated night shift professionals to deliver exceptional service to our community. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment designed for career growth. This role offers stability, advancement opportunities, and the chance to make a real impact in your local area. If you're a night owl with strong communication skills and a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound calls for local customers with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience or transferable skills
- Exceptional verbal/written communication abilities
- Proficient in Microsoft Office and basic computer navigation
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution aptitude
- Pass background/drug screening upon hire