Job Description
Join our award-winning customer service team as a Local Customer Service Representative and become the voice of our Long Beach community! We're seeking dedicated night shift professionals to deliver exceptional remote support while representing our Southern California roots. Enjoy the flexibility of working from home while making a tangible impact on local customers' experiences. Our comprehensive training program ensures you're equipped to handle diverse inquiries with empathy and efficiency.
Responsibilities
- Provide exceptional phone, email, and chat support for Long Beach residents and local businesses
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with local teams to address regional service challenges
- Meet/exceed performance metrics for response time and resolution rates
- Participate in monthly virtual team meetings for feedback and process improvements
- Uphold brand standards while maintaining a warm, approachable Southern California tone
Qualifications
- Minimum 1 year customer service experience (remote or in-person)
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with accurate data entry skills
- Reliable high-speed internet and quiet home office environment
- Strong problem-solving abilities for technical and billing inquiries
- Availability to work 11 PM - 7 AM Pacific Time (Monday-Friday)
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- California residency required for local client representation