Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career in customer support! No prior experience is required – we provide comprehensive training to help you succeed. ConnectCare Solutions is seeking passionate individuals to deliver exceptional service to our Ohio-based clients. Enjoy a supportive work environment, competitive pay, and opportunities for growth. Immediate start available for motivated candidates ready to make a difference.
Responsibilities
- Handle inbound and outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ words per minute
- Basic computer proficiency with Microsoft Office
- Positive attitude and patience in challenging situations
- Reliable transportation to our Columbus location
- Willingness to work flexible shifts including weekends
- No experience necessary – we train from day one!