Job Description
Join our award-winning team as a Local Customer Service Representative in beautiful Colorado Springs! We're seeking motivated individuals with no prior experience to provide exceptional support to our community. Enjoy comprehensive paid training, flexible scheduling, and opportunities for career advancement. Immediate start available!
At Frontier Solutions Group, we value integrity, empathy, and teamwork. Our supportive environment ensures you'll develop valuable skills while making a real difference in customers' lives. Benefits include health insurance, retirement plans, and monthly performance bonuses.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using our knowledge base and escalation protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training sessions
- Represent our brand with exceptional courtesy and problem-solving
Qualifications
- No experience required – we provide full paid training!
- High school diploma or equivalent
- Strong communication skills (written and verbal)
- Basic computer proficiency with ability to learn new software
- Empathetic approach to customer challenges
- Reliable attendance and punctuality
- Ability to work in a fast-paced team environment
- Must pass background check and drug screening