Job Description
Launch your customer service career with ClientFirst Solutions! We're seeking passionate individuals to join our remote team and deliver exceptional support to local Pennsylvania customers. No prior experience required – we provide comprehensive training to help you succeed from day one.
Why Work With Us?
- Work remotely from anywhere in Pennsylvania
- Competitive hourly pay + performance bonuses
- Full benefits package (medical, dental, vision)
- Paid professional development opportunities
- Supportive team environment with virtual social events
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with specialized teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Adhere to service level agreements (SLAs)
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train from scratch
- Strong communication and active listening skills
- Ability to navigate multiple software applications
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Basic computer proficiency (Windows, Office Suite)
- Empathetic problem-solving mindset