Job Description
Join our award-winning customer service team in Atlanta! We're seeking enthusiastic Local Customer Service Representatives with no prior experience to deliver exceptional support to our Georgia-based clients. Enjoy comprehensive training, flexible scheduling, and immediate start opportunities. If you're a people person with strong communication skills and a passion for helping others, this is your chance to launch a rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls and resolve inquiries efficiently
- Process orders, returns, and account modifications with accuracy
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including call handling time and satisfaction scores
- Participate in ongoing product knowledge training sessions
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required - we provide paid training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing abilities (30+ WPM)
- Ability to work independently and in team environments
- Reliable transportation to our Atlanta office location
- Flexible availability including evenings and weekends
- Positive attitude and commitment to customer satisfaction