Job Description
Join our award-winning customer service team immediately! We're hiring Remote Call Center Agents across North Carolina to provide exceptional support from home. No commute, flexible schedule, and comprehensive training provided. Help customers resolve inquiries while building your career with a company that values growth and work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (health, dental, vision)
- Paid training and certification
- Home office equipment stipend
- Advancement opportunities to team lead/supervisor
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve billing, technical, and product inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads for continuous improvement
- Participate in ongoing training programs
- Maintain HIPAA/GDPR compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software
- Quiet, dedicated home workspace
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Pass background/drug screening