Job Description
Join Oakland Community Solutions as a Local Customer Service Representative and become the heart of our community! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional service right here in Oakland. This is your chance to make a real impact while building a rewarding career with a company that values growth, inclusivity, and local connection.
As a cornerstone of our operations, you'll handle inquiries, resolve issues, and build lasting relationships with Oakland residents. We offer competitive pay, comprehensive benefits, and opportunities for advancement. Don't miss this opportunity to join a team that truly cares about its community!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction standards
- Process transactions and update customer records accurately in our CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Identify opportunities for service improvements and contribute to team training
- Represent the company at community events and outreach programs
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a local business setting
- Excellent communication skills with ability to adapt to diverse audiences
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including weekends and evenings
- Valid California driver's license (for occasional community outreach)
- Bilingual proficiency in English and Spanish highly desirable