Job Description
Join our award-winning team as a Local Customer Service Representative in Oakland! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Bring your energy and customer-focused mindset – we'll provide the training you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex service issues
- Contribute to service quality improvements through feedback and reporting
- Represent our brand with professionalism during all customer interactions
- Support community outreach initiatives aligned with our local mission
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a local business setting
- Strong communication skills in English and Spanish (bilingual a plus)
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Valid California driver's license (for occasional off-site duties)
- Pass background check and drug screening