Job Description
Join Oakland Community Services and become the heart of our local community! We're hosting a dynamic hiring event for passionate Customer Service Representatives to deliver exceptional support to Bay Area residents. This role offers competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in your own neighborhood. If you thrive in fast-paced environments and value face-to-face connections, apply today!
Responsibilities
- Provide in-person customer support at our Oakland headquarters
- Resolve inquiries regarding community programs and local services
- Process applications and documentation with precision
- Collaborate with cross-functional teams to enhance service delivery
- Represent the company at community outreach events
- Maintain accurate records of customer interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in MS Office Suite and CRM systems
- Ability to work flexible hours including weekends
- Valid California driver's license (for outreach events)
- Bilingual English/Spanish highly desirable
- Passion for Oakland community development