Job Description
Join our dynamic Dallas team as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to our North Texas community. Enjoy competitive compensation, flexible scheduling, and opportunities for growth within a supportive environment. No experience required – we'll equip you with all the tools needed to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions, orders, and account modifications using our proprietary CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in compliance with company policies
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge and service skills
- Contribute to team performance metrics and quality improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear articulation in English
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible hours including weekends
- Valid Texas driver's license (for occasional local travel)
- Pass background check and drug screening
- Residency in Dallas/Fort Worth metro area required