Job Description
Join California Connect Solutions as a Local Customer Service Representative and launch your career in one of California's most vibrant cities! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. With comprehensive paid training and a supportive team environment, you'll gain valuable skills while making a real impact. Enjoy competitive compensation, health benefits, and opportunities for growth within our award-winning organization.
Why join us?
• Fully paid training program
• Career advancement opportunities
• Health benefits & retirement plans
• Vibrant downtown location with easy transit access
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities with customer focus
- Proficiency with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Authorization to work in the United States