Job Description
Join our award-winning team in Albuquerque and launch your customer service career with comprehensive paid training! We're seeking passionate individuals to represent our brand while making a meaningful impact on our local community. Enjoy competitive pay, career advancement opportunities, and a supportive work environment that values your growth.
What We Offer:
- 2-week paid training program with certified instructors
- Health, dental, and vision benefits (after 90 days)
- Paid time off and holiday pay
- 401(k) with company match
- Opportunities for promotion and skill development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM platforms
- Fluency in English and Spanish highly desirable
- Reliable transportation to our downtown Albuquerque location
- Flexibility to work evenings/weekends as needed