Job Description
Join our award-winning customer service team in Dallas and launch your career with industry-leading paid training! We're seeking motivated individuals who thrive in fast-paced environments and want to make a real impact on our community. As a Local Customer Service Representative, you'll be the face of our brand, resolving inquiries with empathy and professionalism while enjoying competitive benefits, growth opportunities, and a supportive workplace culture. No experience needed – we provide comprehensive paid training to set you up for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and proprietary tools
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
- Support local community initiatives as part of our outreach program
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation in English
- Proficiency in Microsoft Office Suite and basic computer literacy
- Ability to multitask in dynamic, fast-paced environments
- Empathy and patience when handling customer concerns
- Reliability with consistent attendance and punctuality
- Positive attitude and willingness to learn new technologies
- Dallas area residency preferred (or willingness to relocate locally)