Job Description
Launch your customer service career with Philadelphia's leading support provider! CityScape Solutions Inc. is seeking passionate Local Customer Service Representatives for our downtown hub. We offer comprehensive paid training to transform your communication skills into professional expertise. Join a team that values growth, offers competitive benefits, and provides clear advancement pathways.
Why Join Us?
- Full-time position with paid training program
- Health insurance, retirement plans, and paid time off
- Performance-based bonuses and monthly team incentives
- Modern downtown Philadelphia workspace
- Free parking and SEPTAC transit benefits
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve inquiries regarding products, services, and billing
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and cross-reference solutions
- Maintain detailed knowledge of product catalogs and policies
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Philadelphia residency preferred (local candidates given priority)
- No prior experience required - training provided!