Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals who thrive in helping others to deliver exceptional customer experiences in our vibrant Austin community. No prior experience required – we provide all the tools you need to succeed. Enjoy a supportive team environment, competitive benefits, and opportunities for growth within our expanding tech service company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot problems for residential clients
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Meet and exceed customer satisfaction metrics through consistent follow-up
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable transportation to our downtown Austin training facility
- Must pass background check and drug screening
- Previous customer service experience a plus but not required