Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City! We provide comprehensive paid training for motivated individuals with no prior experience. This entry-level role offers a clear career path with competitive benefits and growth opportunities. Our modern downtown office features collaborative workspaces and a supportive culture focused on employee development. If you're passionate about helping others and seeking a stable career with advancement potential, this is your perfect starting point.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet quality and productivity metrics consistently
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- No experience required - paid training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work flexible hours including weekends
- Problem-solving mindset and attention to detail
- Positive attitude and team collaboration spirit
- Passion for customer satisfaction