Job Description
Join our award-winning customer service team in Los Angeles and kickstart your career with comprehensive paid training! We're seeking passionate individuals who thrive in helping others and want to grow professionally. As a Local Customer Service Representative, you'll become the trusted voice of our brand, delivering exceptional support to California residents. Enjoy competitive pay, flexible scheduling options, and clear advancement pathways. No prior experience required – we provide all the tools you need to succeed!
Why Join Us?
- 2-week paid training program with certified instructors
- Comprehensive health benefits and retirement plans
- Performance-based quarterly bonuses
- Modern, collaborative work environment
- Opportunities for promotion to team lead or specialist roles
Responsibilities
- Handle inbound/outbound calls and digital communications with California customers
- Resolve inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems with 99% data integrity
- Collaborate with technical teams to resolve complex customer issues
- Maintain 95% customer satisfaction rating through empathetic communication
- Participate in continuous improvement initiatives
- Adhere to strict compliance protocols for customer data protection
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Flexible availability including evenings and weekends
- Valid California driver's license (for potential field visits)
- Basic computer proficiency with MS Office suite