Job Description
Are you ready to launch a rewarding career in Detroit, Michigan? Metro Customer Care Group is seeking passionate Local Customer Service Representatives to join our elite support team. We are proud to offer Comprehensive Paid Training for all new hires, ensuring you have the tools and confidence to excel from day one.
In this pivotal role, you will serve as the primary point of contact for our valued clients, delivering exceptional service that builds trust and loyalty. If you are a problem-solver with a friendly demeanor and a drive for professional growth, we want to meet you.
Why Join Us?
- Full-Time Opportunity: Stable hours with a focus on work-life balance.
- Paid Training: No experience required? No problem. We invest in your success.
- Modern Environment: Work in a state-of-the-art facility in the heart of downtown Detroit.
- Career Advancement: Clear pathways to team lead and management roles.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on rapid and accurate resolution.
- Assist customers with account inquiries, billing questions, and product information.
- Document all customer interactions and feedback accurately into our CRM database.
- Identify customer needs and recommend solutions or escalate complex issues to supervisors.
- Maintain a high level of professionalism and patience in every customer interaction.
- Collaborate with the support team to improve overall service quality and efficiency.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills with a clear, professional tone.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, team-oriented environment while maintaining attention to detail.
- Reliable transportation and availability for full-time shifts.
- Previous customer service experience is a plus, but not mandatory for our paid training program.