Job Description
Are you a compassionate communicator looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Local Customer Service Representatives to join our dynamic team in Austin, Texas. We offer a comprehensive paid training program designed to get you up to speed quickly and set you up for long-term success.
As a key member of our support team, you will be the face and voice of our brand, ensuring our customers receive the exceptional service they deserve. We value local talent and foster a culture of growth, teamwork, and appreciation.
Why Join Us?
- Industry-Leading Paid Training: No experience required—we train you.
- Competitive Pay: $19.00 - $24.00 per hour based on experience.
- Full-Time Schedule: Stable hours with opportunities for overtime.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on local market needs and accuracy.
- Resolve complex issues and complaints efficiently while maintaining a positive customer experience.
- Process orders, returns, and account updates using our CRM software.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Maintain accurate and up-to-date customer records in our internal database.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Strong verbal and written communication skills with a professional tone.
- Previous customer service experience is a plus, but not mandatory for the right candidate.
- Ability to work on-site (Hybrid/In-office) in Austin, TX.
- Proficiency with computers and Microsoft Office Suite.
- A solution-oriented mindset with the ability to handle high-pressure situations calmly.