Job Description
Join El Paso Connects as a Local Customer Service Representative and launch your career with industry-leading paid training! We're seeking compassionate professionals to serve our community while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
What We Offer:
- 2-week paid training program (no experience required!)
- Full-time schedule with consistent hours
- Health, dental, vision insurance after 90 days
- 401(k) with company matching
- Employee discounts and referral bonuses
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve billing issues, service disruptions, and account concerns
- Process transactions and update customer records accurately
- Collaborate with technical teams to resolve complex problems
- Meet performance metrics for customer satisfaction (CSAT) and resolution times
- Document all interactions in CRM systems with precision
- Participate in ongoing training to master new products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to learn
- Strong communication skills in English and Spanish (bilingual required)
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Must pass background check and drug screen
- Residency in El Paso metro area required
- Valid driver's license (for occasional off-site visits)