Job Description
We are looking for a passionate Local Customer Service Representative to join our thriving team in Los Angeles, California. If you are seeking a stable, full-time career with paid training and a clear path for advancement, we want to hear from you. At Apex Support Solutions, we believe in investing in our people, providing comprehensive onboarding and continuous support to help you excel.
As a key member of our customer-facing team, you will be the voice of our brand, ensuring every client interaction leaves a lasting positive impression. We offer a competitive benefits package, a collaborative work environment, and the opportunity to work with industry-leading technology.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently while maintaining a focus on customer retention and satisfaction.
- Process orders, returns, and account updates accurately and in a timely manner.
- Document all customer interactions and transactions within our CRM system.
- Collaborate with the sales and technical support teams to ensure comprehensive service delivery.
- Identify opportunities to upsell products and services to existing clients based on their needs.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience is a plus, but not required for our paid training program.
- Excellent verbal and written communication skills with a friendly, approachable demeanor.
- Strong problem-solving abilities and the ability to think on your feet.
- Proficiency with computer systems and CRM software is helpful but we provide training.
- Must be authorized to work in the United States.
- Reliable internet connection and a quiet workspace if working remotely.