Job Description
Join our award-winning customer service team in Oakland and become the voice of your community! We're seeking passionate individuals to deliver exceptional support to local residents while building meaningful connections. As a part-time Customer Service Representative, you'll receive comprehensive paid training to master our systems and service protocols. This role offers flexible scheduling (20-30 hours/week) and the opportunity to make tangible impact in Oakland's diverse neighborhoods. Enjoy competitive compensation, career advancement pathways, and a supportive team environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Oakland residents with empathy and professionalism
- Resolve inquiries related to municipal services, community programs, and local resources
- Maintain detailed records in CRM systems while ensuring data accuracy and confidentiality
- Collaborate with cross-functional teams to address complex community needs
- Actively participate in ongoing training to enhance product knowledge and service techniques
- Contribute to process improvement initiatives to enhance resident satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in community-focused environments
- Exceptional communication skills with multilingual capabilities a plus
- Proficiency in CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced settings while maintaining composure
- Strong problem-solving skills and attention to detail
- Valid California driver's license required for occasional field visits