Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the face of our thriving community! We're seeking passionate individuals to deliver exceptional support to Fort Worth residents. This part-time role offers flexible hours and immediate start opportunities. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your voice matters. Help us create positive experiences every day while building your customer service expertise.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Fort Worth customers
- Resolve inquiries, troubleshoot issues, and provide accurate product information
- Maintain detailed customer records and documentation in CRM systems
- Collaborate with local teams to ensure seamless service delivery
- Identify opportunities to improve customer satisfaction processes
- Adhere to company policies and data security protocols
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Excellent time management and multitasking skills
- Positive attitude with customer-first mindset
- Must reside in Fort Worth or surrounding area