Job Description
Join our dynamic team as a Local Customer Service Representative in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy flexible hours, competitive pay, and immediate start opportunities. Perfect for students, career changers, or those seeking work-life balance. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Positive attitude and problem-solving mindset
- Reliable transportation to our Columbus office