Job Description
Join Fort Worth Connect Solutions as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional customer experiences while supporting Texas-based businesses. This part-time role offers immediate start and flexible hours, perfect for students or professionals seeking work-life balance. Be part of a dynamic team where your communication skills shine and every interaction makes a difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using our CRM system
- Process orders, returns, and exchanges accurately while maintaining data integrity
- Collaborate with support teams to escalate complex issues efficiently
- Document all interactions in compliance with company policies and regulations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail, call center, or similar
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays as needed