Job Description
Join our dynamic team as a Local Customer Service Representative in San Jose! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This is your opportunity to make an immediate impact with a company that values growth, collaboration, and work-life balance. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed to help you thrive. Start your rewarding career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and escalate complex cases appropriately
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics including response times and resolution rates
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in local/regional markets
- Exceptional verbal/written communication skills with multilingual abilities a plus
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends as needed
- Valid California driver's license for occasional local travel