Job Description
Join our dynamic team as a Local Customer Service Representative in Fresno, CA! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. This part-time role offers immediate start opportunities with flexible scheduling, perfect for students or professionals seeking work-life balance. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your voice matters. Help us redefine customer excellence while growing your career in the heart of California!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with empathy and professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including call resolution rates and CSAT scores
- Adhere to company policies and confidentiality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a local market
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) certification highly desirable
- Valid California driver's license (if field visits required)