Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to Philadelphia-area residents while building foundational skills for growth opportunities in New York and beyond. No experience needed—comprehensive paid training included!
Why You'll Thrive Here:
- Flexible part-time schedules (20-30 hrs/week)
- Industry-leading paid training program
- Clear career advancement pathways
- Collaborative team culture
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Participate in bi-weekly training sessions to master product knowledge
- Support community outreach initiatives for Philadelphia neighborhoods
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Availability to work evenings/weekends (including holidays)
- Philadelphia residency preferred (commute to Center City required)