Job Description
Join ClientFirst Solutions as a Part-Time Local Customer Service Representative and kickstart your career in customer support with our comprehensive paid training program! We're seeking passionate individuals in the San Francisco Bay Area to deliver exceptional service to our diverse clientele. Enjoy flexible scheduling, competitive compensation, and opportunities for growth within our supportive team environment. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with support teams to escalate complex issues when needed
- Meet performance metrics for call resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic computer literacy and typing proficiency (25+ WPM)
- Customer service experience preferred but not required
- Must be authorized to work in the United States
- Reliable transportation to our San Francisco office