Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support while working from home in Philadelphia, PA or North Carolina. Enjoy a flexible schedule, competitive benefits, and ongoing training in a supportive virtual environment. Be part of a company that values your growth and celebrates customer success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to troubleshoot complex product/service issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Meet/exceed performance metrics including response time and resolution rates
- Participate in continuous improvement initiatives for service quality
- Adhere to company policies and industry compliance standards
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with strong active listening abilities
- High-speed home internet and quiet dedicated workspace
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Valid US work authorization and background clearance