Job Description
Join our award-winning customer service team in Dallas and become the voice of our community! CityConnect Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional local support. This immediate-start opportunity offers flexible hours while making a real impact on residents and businesses across Dallas. Enjoy competitive pay, comprehensive training, and a supportive environment where your people skills shine.
Why You'll Love Working With Us:
- Flexible 20-30 hour weekly schedules with weekday/weekend options
- Performance-based bonuses and advancement opportunities
- Free parking and downtown Dallas location near public transit
- Industry-leading benefits package including health insurance and retirement plans
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Dallas-area clients
- Resolve billing, service, and account issues using CRM systems with 95% accuracy
- Process service orders, schedule appointments, and maintain customer records
- Collaborate with local partners to ensure seamless service delivery
- Identify upsell opportunities while maintaining exceptional customer satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local business environment
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office
- Excellent verbal communication skills with clear Texas English dialect
- Ability to multitask in fast-paced Dallas market conditions
- Valid Texas driver's license and reliable transportation
- Spanish bilingualism strongly preferred for Dallas's diverse community