Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the face of our brand! We're seeking passionate individuals to deliver exceptional service to Miami residents while enjoying flexible part-time hours. This role combines local community engagement with remote work flexibility, perfect for students or professionals seeking work-life balance. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our mission of making healthcare accessible and friendly. Training and career advancement opportunities available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, scheduling, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to escalate complex cases
- Identify opportunities to improve customer experience workflows
- Maintain strict confidentiality of patient and customer data
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Spanish fluency required (bilingual preferred)
- Reliable home office setup with high-speed internet
- Availability to work evenings/weekends (20-25 hours/week)