Job Description
Join CustomerFirst Solutions as a Part-Time Customer Service Representative and become the voice of our brand in Los Angeles! We're hosting a dynamic hiring event and expanding our team in both California and Ohio. This role offers flexible hours while delivering exceptional customer experiences through multiple channels. Perfect for students, career changers, or those seeking supplemental income with growth potential.
Our team thrives on positive energy and problem-solving skills. You'll receive comprehensive training and work alongside supportive colleagues in a modern, collaborative environment. Don't miss this opportunity to launch your customer service career with a company that values your contributions and invests in your development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using knowledge bases and escalation protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer concerns
- Participate in ongoing training to enhance product knowledge and service skills
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to team success through knowledge sharing and best practices
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a call center or retail setting
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office suite
- Strong problem-solving abilities and conflict resolution techniques
- Flexibility to work evenings/weekends (including hiring event dates)
- Positive attitude and ability to thrive in fast-paced environments
- Valid US work authorization and reliable transportation