Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible scheduling and comprehensive paid training. Perfect for students, parents, or anyone seeking work-life balance, this role offers growth opportunities and a supportive environment. Open positions also available in Ohio!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data security
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Actively participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Proven customer service experience (retail, call center, or hospitality)
- Strong communication skills with clear, professional diction
- Proficiency with Microsoft Office and ability to learn new software quickly
- Availability to work evenings, weekends, and holidays as needed
- Ability to multitask in a fast-paced environment
- Must pass background check and drug screening