Job Description
Join our dynamic Austin team as a Local Customer Service Representative and enjoy the security of weekly pay and comprehensive paid training! We're seeking passionate individuals to become the voice of our brand, delivering exceptional support to Texas-based customers. No prior experience required – we provide all the tools you need to succeed through our paid training program. Work in a modern downtown Austin office with flexible scheduling options and competitive benefits. Advance your career while making a real impact in the local community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with support teams to ensure seamless resolution
- Identify opportunities to improve customer experience
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Austin office
- Passion for serving the Texas community