Job Description
Join our award-winning customer service team in Oakland and transform lives through exceptional support! We're seeking passionate Part-Time Local Customer Service Representatives to deliver world-class experiences to our diverse community. Enjoy competitive pay, comprehensive paid training, and a flexible schedule that fits your lifestyle. As a cornerstone of our operations, you'll directly impact customer satisfaction while building valuable career skills in a dynamic, inclusive environment.
Why Join Us?
- Competitive hourly wage ($18-$22)
- Full paid training program
- Flexible part-time shifts
- Career advancement opportunities
- Comprehensive benefits package
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in our customer database and maintain case files
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (for occasional local events)
- Passionate about Oakland community engagement