Job Description
Join our award-winning team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional service to our Texas-based clients. No experience needed – we provide comprehensive paid training to set you up for success. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our supportive community-focused environment. Ideal for students, parents, or anyone seeking work-life balance.
At Apex Customer Solutions, we believe in investing in our people. Our paid training program covers industry-leading communication techniques, CRM software proficiency, and conflict resolution strategies. You'll become an expert in handling local customer inquiries while representing Houston's vibrant business community.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues for local Houston clients
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training sessions to refine service skills
- Support community outreach initiatives for local businesses
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal and written communication skills in English
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Customer-focused mindset with patience and problem-solving aptitude
- Flexible availability including evenings and weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening