Job Description
Join Sunshine Solutions Group's dynamic customer service team and become the voice of our thriving Florida community! We're hosting a exclusive hiring event for passionate individuals ready to deliver exceptional local support. Enjoy flexible hours, competitive pay, and a supportive environment where your communication skills shine. Perfect for students, parents, or anyone seeking rewarding part-time work in the heart of Orlando.
As a Local Customer Service Representative, you'll be the first point of contact for our valued Florida clients, resolving inquiries with empathy and expertise. Our comprehensive training ensures you'll thrive in this customer-centric role while building lasting relationships within the community. Don't miss this opportunity to grow your career with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls and digital communications from Florida-based customers
- Resolve product inquiries, billing questions, and service issues efficiently
- Document interactions accurately in our CRM system while maintaining data privacy
- Collaborate with local teams to ensure seamless service delivery across Florida
- Identify upsell opportunities to enhance customer experience and company growth
- Participate in weekly training sessions to maintain service excellence standards
- Contribute to process improvements for local customer support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a local business context
- Exceptional verbal and written communication skills in English
- Proficiency with CRM software and Microsoft Office applications
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Valid Florida driver's license (for occasional local travel)
- Passionate about serving the Florida community