Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional support to our community. This part-time role includes comprehensive paid training to equip you with the skills needed to succeed. Enjoy a flexible schedule while making a meaningful impact on customer experiences.
Why Join Us?
- Competitive hourly pay + performance incentives
- Free paid training program
- Flexible part-time hours
- Career advancement opportunities
- Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response times and satisfaction
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Basic computer proficiency (Microsoft Office, CRM tools)
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable internet access for remote work components
- Previous customer service experience preferred