Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community engagement! We're seeking passionate individuals to deliver exceptional service to Los Angeles residents while building meaningful connections. This part-time role offers flexible scheduling and the opportunity to grow within a supportive environment. If you thrive in dynamic settings and want to make a tangible impact on local businesses, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve service issues efficiently using our proprietary CRM system
- Process transactions and maintain accurate customer records
- Collaborate with local business partners to ensure service alignment
- Identify opportunities to enhance community satisfaction
- Participate in monthly training sessions to refine service skills
- Support promotional events at Los Angeles community hubs
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in retail or call center
- Exceptional communication and conflict resolution abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Fluency in English and Spanish (bilingual preferred)
- Ability to work flexible shifts including weekends
- Valid California driver's license (for event participation)
- Pass background check and drug screening