Job Description
Are you a dedicated professional looking for a rewarding part-time opportunity in Albuquerque? Apex Support Solutions is currently hiring a Customer Service Representative to join our dynamic team. If you have excellent communication skills and a passion for helping others, we want to meet you!
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless experience. This is an immediate start role offering a competitive hourly rate and a supportive work environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling to fit your lifestyle
- Training provided for new hires
- Opportunity for growth within the company
Responsibilities
- Manage high volumes of inbound and outbound customer calls, emails, and chats in a professional manner.
- Resolve customer inquiries and complaints efficiently while maintaining a positive brand image.
- Accurately document customer interactions and update account information in our CRM system.
- Process returns, exchanges, and billing adjustments in accordance with company policies.
- Assist customers with product information, technical troubleshooting, and order status inquiries.
- Collaborate with the sales and operations team to improve overall customer satisfaction scores.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal and written communication skills with a polite and professional tone.
- Strong problem-solving abilities and the ability to multitask in a fast-paced environment.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- Valid state ID and authorization to work in the United States.