Job Description
Join our award-winning customer service team in Dallas as a Local Customer Service Representative! We're seeking passionate individuals to provide exceptional support to our community. Enjoy flexible hours, competitive pay, and immediate start opportunities while making a real impact on customer satisfaction.
What We Offer:
- Competitive hourly wage + performance incentives
- Comprehensive paid training program
- Flexible scheduling (evenings/weekends available)
- Health benefits for part-time employees
- Career advancement opportunities
Be the voice of our brand and help customers resolve inquiries with speed and empathy. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with detailed notes
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (retail/call center helpful)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a fast-paced environment
- Reliable transportation to Dallas office location
- Available for evening/weekend shifts (15-25 hrs/week)