Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career in customer service! We offer comprehensive paid training, flexible scheduling, and a supportive environment designed to help you succeed. As a key member of our Houston-based team, you'll be the first point of contact for valued customers, delivering exceptional service while building meaningful relationships. Enjoy competitive pay, opportunities for advancement, and a workplace that values your growth and well-being.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Update customer records in CRM systems with accurate information
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Actively participate in ongoing training and development programs
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or call center experience
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows applications
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening