Job Description
Join Nexus Customer Solutions as a Local Customer Service Representative in Philadelphia and become the heart of our client's success! We're seeking passionate individuals to deliver exceptional support in a dynamic, team-oriented environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a company that values your contributions.
Our Philadelphia-based team thrives on innovation and community engagement. You'll work directly with local customers, building relationships that drive loyalty and satisfaction. We provide paid training, flexible scheduling options, and a supportive culture where your voice matters.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail environment
- Strong verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in fast-paced settings while maintaining composure
- Philadelphia residency preferred (local candidates encouraged)
- Availability for flexible shifts including evenings and weekends