Job Description
Join Philadelphia Community Services as a Local Customer Service Representative and become the heart of our community! We're hosting a dedicated hiring event to find passionate individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a company that values local talent. Bring your customer-focused mindset and help us deliver exceptional service to Philadelphia residents.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and established protocols
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics while maintaining service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Strong communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including weekends
- Philadelphia residency required
- Valid Pennsylvania driver's license