Job Description
Join our dynamic team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Our upcoming hiring event connects you directly with hiring managers – don't miss this chance to launch your career in customer service excellence!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Proactively identify process improvement opportunities
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a local market
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Philadelphia PA residency required for local focus