Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of excellence for Austin-area clients! We're seeking passionate individuals to deliver exceptional remote support while maintaining deep local market knowledge. This immediate-hire opportunity offers competitive pay, flexible schedules, and comprehensive benefits – all from the comfort of your home office.
Why Choose ApexConnect Solutions?
- Competitive hourly wage + performance bonuses
- Full benefits package (health, dental, vision)
- Remote work with company-provided equipment
- Clear career advancement paths
- Supportive team environment
Responsibilities
- Provide prompt, professional support to Austin and North Carolina customers via phone, email, and chat
- Resolve inquiries regarding products, services, and account management
- Maintain detailed customer records in CRM systems
- Collaborate with local teams to address regional-specific challenges
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience, preferably in local markets
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and remote work tools
- Ability to work independently with minimal supervision
- Strong attention to detail and organizational skills
- Reliable high-speed internet and quiet home office space
- Positive attitude with a passion for helping others