Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become the voice of our valued customers from the comfort of your home! We're seeking passionate individuals in Austin, TX and New York to deliver exceptional support experiences while embracing remote flexibility. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow your career with an innovative leader in customer experience.
As a key member of our remote team, you'll handle inquiries via phone, email, and chat, resolve issues with empathy and efficiency, and contribute to our mission of exceeding customer expectations. We provide all necessary equipment and training—just bring your dedication to excellence!
Responsibilities
- Respond to customer inquiries across multiple channels (phone, email, chat) with professionalism and accuracy
- Resolve billing, technical, and service issues while maintaining high customer satisfaction scores
- Document interactions and update CRM systems with detailed case notes
- Collaborate with internal teams to escalate complex issues and ensure timely resolution
- Actively identify opportunities to improve customer experience workflows
- Maintain product knowledge through continuous training and self-study
- Meet or exceed key performance metrics (e.g., response time, resolution rate)
Qualifications
- Minimum 1 year of customer service experience in a remote or hybrid environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- High-speed home internet connection and quiet workspace
- Ability to multitask and prioritize in a fast-paced setting
- Problem-solving mindset with empathy for customer challenges
- High school diploma or equivalent; associate's degree preferred
- Available to work flexible shifts including evenings/weekends as needed