Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support remotely while serving Milwaukee and Pennsylvania communities. Enjoy a competitive salary, comprehensive benefits package, and flexible work-from-home setup. If you thrive in dynamic environments and value making a real difference in people's lives, this is your opportunity to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain accurate records of interactions in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Identify and escalate opportunities for service improvement
- Adhere to compliance standards and confidentiality protocols
- Support product training initiatives for new team members
- Analyze customer feedback to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or local settings
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a home office environment
- Available for flexible scheduling including evenings/weekends
- Bi-lingual (English/Spanish) candidates strongly encouraged